Privacy Policy

At HomesIQ USA, we value and protect the privacy of our customers.

Data Collection: We collect personal information such as name, email address, shipping address, and payment details solely for the purpose of processing orders and improving your shopping experience.
Data Usage: The information provided will only be used to process orders, communicate promotions (with consent), and enhance services.
Data Protection: We implement technical and organizational security measures to protect your information from unauthorized access.
Third Parties: We do not share personal data with third parties unless necessary to process your order (e.g., shipping companies or secure payment gateways).
Customer Rights: Customers can request access, correction, or deletion of their data at any time by writing to support@homeiqusa.com.
Cookies: Our website uses cookies to enhance the user experience. You can manage cookie preferences from your browser settings.

Updates: We reserve the right to update this privacy policy to reflect changes in our practices or legal requirements.

Terms and Conditions

Products: All products offered at HomesIQ USA are new, original, and come with a warranty as specified in the product description.

Orders: Orders are subject to inventory availability. We reserve the right to cancel orders in case of pricing errors or incorrect product descriptions.

Payments: We accept multiple secure payment methods. Prices are listed in U.S. dollars (USD) and include applicable taxes.

Website Use: Users must ensure the website is used solely for lawful purposes and respect HomesIQ USA’s intellectual property rights.

Modifications: We reserve the right to modify these terms without prior notice. It is the customer’s responsibility to review this section regularly.

Limitation of Liability: We are not liable for indirect, incidental, or consequential damages arising from the use of our products or services.

Return Policy

We want you to be 100% satisfied with your purchase. If not, please review our conditions:

Timeframe: Returns can be made within 30 days of receiving the product.
Conditions: Products must be unused, in their original packaging, and include all accessories.
Exceptions: Personalized or opened products that are not defective cannot be returned.
Process: Send an email to returns@homeiqusa.com stating the reason for the return. Once approved, we will provide you with a return shipping label.
Refunds: Refunds will be processed using the original payment method within 10 business days after receiving and reviewing the product.
Costs: If the return is not due to defects or our error, the customer will bear the shipping costs.

Exchanges: For product exchanges, follow the same process as returns.

Shipping Policy

Coverage: We ship to all locations within the United States.

Delivery Times:

Standard: 5-7 business days.

Express: 2-3 business days.

Shipping Costs: Costs vary depending on the destination and selected delivery option.

Tracking: All orders include a tracking number, which will be shared via email.

Delays: We are not responsible for delays caused by circumstances beyond our control, such as weather conditions or customs hold-ups.

Incorrect Address: It is the customer’s responsibility to ensure the shipping address is correct. We are not liable for failed deliveries due to incorrect addresses provided by the customer.

Packaging: We ensure that products are securely packed to prevent damage during transit.

Sustainability Policy

At HomesIQ USA, we strive to minimize our environmental impact.

Environmental Education: We periodically share tips to promote sustainable practices among our customers.

Sustainable Packaging: We use recyclable materials and minimize the use of plastics in our shipments.

Responsible Products: We work with suppliers who share our commitment to sustainable practices.

Recycling: We encourage our customers to recycle their packaging and consider responsible options for disposing of electronic products.

Green Initiatives: A portion of our profits is dedicated to reforestation programs and renewable energy initiatives.

Contact Us If you have any questions or concerns about our policies, feel free to reach out to us at support@homesiqusa.com. We are happy to assist you.
Thank you for choosing HomesIQ USA, your go-to store for smart home technology.